1. Information We Collect

We may collect the following types of information:

1. Information you provide directly

• Name, email, phone number, and address
• Appointment and booking details
• Payment information (processed securely by third-party vendors; we do not store full card numbers)
• Information shared in forms, emails, or phone conversations with us

1. SMS/Text messaging information

• Phone number, opt-in/opt-out status, message logs
• Message content (e.g., appointment confirmations, customer care replies)
• Date, time, and delivery status of messages

1. Website and device data

• Log information: pages visited, referral source, time/date of access
• Browser, operating system, and device type
• Approximate location inferred from IP address
• Cookies or similar technologies (see Section 5)

1. Health information
   If you receive medical or wellness treatments from us, certain information may qualify as Protected Health Information (PHI) under HIPAA. PHI is governed by our HIPAA Notice of Privacy Practices, which takes priority over this Privacy Policy.

2. How We Use Your Information

We use your information to:

• Provide and manage appointments, treatments, and communications
• Operate SMS programs (appointment reminders, care messages, or promotional texts if you opt in)
• Process secure payments and maintain records
• Improve our website and services (e.g., troubleshooting, analytics)
• Protect security, prevent fraud, and comply with legal requirements
• Share marketing communications if you have consented (you may unsubscribe at any time)

3. SMS Terms & Conditions

A. SMS Consent Communication:

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

B. Types of SMS Communications:

If you have consented to receive text messages from Coastal Wellness MD, you may receive messages related to the following :

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

C. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments/billing, account status etc.

D. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

E. Opt-In Method:

You may opt in to receive SMS messages from Coastal Wellness MD in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a digital form

F. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

G. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://coastalwellnessmd.com/ 

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

H. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy page that includes our Terms and Conditions.
• Message frequency may vary

4. Sharing of Information

We do not sell your personal information. We may share information only in the following cases:

• With trusted vendors and service providers (e.g., scheduling platforms, payment processors, IT support) who are bound to protect your data
• With affiliates and advisors as needed for business operations
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of Coastal Wellness MD, our clients, or others
• In connection with a merger, acquisition, or business transfer (your data would remain protected under the new entity’s privacy terms)

We may also use de-identified or aggregated data that does not personally identify you.

5. Cookies and Website Data

Our website uses cookies to:

• Keep the site functioning properly
• Measure traffic and improve user experience
• Store user preferences

You can disable cookies in your browser settings. Please note that some features may not work correctly without them.

6. Your Rights

Depending on your state of residence, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications (emails or SMS)
• Obtain details about how we use or share your information

California residents (CPRA rights): You may also request information about categories of data collected, opt out of “sale” or “sharing” of personal data (we do not sell your information), and limit the use of sensitive personal information.

To exercise your rights, contact us using the information below. We may require verification before completing your request.

7. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and ensure security.

Protected Health Information is retained for at least seven (7) years, or longer if required by California law.

8. Data Security

We implement safeguards to protect your data against unauthorized access, alteration, or loss. However, no system is completely secure. Please protect your account credentials and notify us immediately if you suspect unauthorized use.

9. Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect information from children. If we learn that we have collected such information without parental consent, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes may also be communicated via email or notices on our website.

11. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

Coastal Wellness MD
2865 East Coast Hwy Unit 120, Corona Del Mar CA, 92625
Email: hello@coastalwellnessmd.com
Phone: +1(949)520-6945
Website: https://coastalwellnessmd.com/